Privacy Policy

1. Who we are

Medico Legal Consultants ("we", "us", "our") is a specialised medico-legal reporting practice based in Westville, Durban, South Africa. We are the responsible party in respect of personal information collected through this website and our practice.

Contact for privacy matters: info@medicolegalconsultants.co.za

2. Information we collect

We collect personal information only to the extent necessary to respond to enquiries and to deliver medico-legal services. This includes:

• Contact details supplied through the enquiry form: name, firm/practice, email address, telephone number.
• Matter details voluntarily provided in your message.
• Technical information collected automatically (IP address, browser user-agent, date and time of submission) for security and abuse-prevention purposes.
• Where you instruct a matter, clinical and medico-legal records relating to the patient — handled in accordance with the Health Professions Council of South Africa (HPCSA) ethical rules and POPIA.

3. How we use the information

We process personal information for the following purposes:

• Responding to your enquiry and providing the medico-legal services you have requested.
• Communicating with you and, where applicable, the patient and other appointed experts.
• Compiling medico-legal reports for Road Accident Fund and related matters.
• Complying with legal, regulatory, professional and statutory obligations.
• Maintaining records of our activities and safeguarding against abuse of our systems.

4. Lawful basis

We process personal information on one or more of the following bases under POPIA:

• The data subject's consent (collected via the consent checkbox on the enquiry form).
• The conclusion or performance of a contract — where you instruct us in a matter.
• Compliance with a legal obligation.
• The protection of a legitimate interest of the data subject or a third party.

5. Sharing of information

We do not sell personal information. We may share information only with:

• The instructing attorney and any other parties expressly authorised by you in the conduct of the matter.
• Regulatory and statutory bodies where required by law.
• Our service providers (such as our website host and email provider) who are contractually bound to safeguard personal information.

6. Cross-border transfers

Our website and email hosting infrastructure may be located in or accessed from jurisdictions outside South Africa. Where personal information is transferred across borders, we take reasonable steps to ensure that it remains protected to a standard substantially similar to POPIA.

7. Retention

We retain personal information only for as long as is necessary to fulfil the purposes set out above, or as required by law. Medico-legal records are retained in accordance with the HPCSA ethical rules and applicable statutory retention periods.

8. Security

We apply appropriate, reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access and unlawful processing, including:

• Encrypted transport (HTTPS/TLS) for all data submitted through this website.
• Access controls and authentication for systems holding personal information.
• Server-side validation, input sanitisation and abuse-prevention measures on our website.
• Secure document handling within our practice.

9. Your rights

Under POPIA, you have the right to:

• Be notified that your personal information is being collected.
• Access and request a copy of the personal information we hold about you.
• Request correction or deletion of personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully.
• Object to the processing of your personal information.
• Withdraw consent at any time, subject to legal or contractual obligations to the contrary.
• Lodge a complaint with the Information Regulator (South Africa).

To exercise any of these rights, please contact us at info@medicolegalconsultants.co.za.

10. Cookies and analytics

This website does not use tracking cookies or third-party analytics by default. Where cookies are introduced in future (for example, for legitimate session or security purposes), this policy will be updated accordingly.

11. Changes to this policy

We may amend this policy from time to time. The current version is always available on this page, with the "Last updated" date reflecting the most recent revision.

12. Information Regulator

You have the right to lodge a complaint with the Information Regulator (South Africa):
inforegulator.org.za · enquiries@inforegulator.org.za